Shipping & Returns Policy
We ship discretely! Nothing on the outside of the parcel has our branding or indicates that sexual or pleasure-related contents are inside.
All orders are shipped within 1-4 business days of order placement. Upon being shipped, customers receive an email with a tracking number.
Shipping timeline estimations provided at checkout (when selecting your desired shipping option) are approximate and are from the time of order shipment, NOT the time of order placement.
Due to the intimate nature of our products, we have a no return policy (no refunds or exchanges) except in the very rare case that the product is damaged upon arrival or the parcel does not successfully deliver. In this case, customers should file a claim with Route (via the email Route sends after your purchase) so that a replacement or refund can be issued. Note that if you decline/remove Route insurance at checkout, if your parcel gets lost or arrives damaged you are forfeiting your right to replacement/refund.
We do not take responsibility for instances in which the customer does not receive an order due to entering the incorrect shipping address at checkout. In this case, the customer can re-submit a new order. If the parcel is recovered (i.e. parcel is returned to us due to non-delivery), we will happily re-ship the order provided that the customer completes payment for the additional shipping & handling charges.
If an order is returned to us (i.e. non-delivery due to customer failure to pay customs charges to the respective company), we will happily re-ship the order provided that the customer completes payment for the additional shipping & handling charges.
We are not responsible for custom fees, duties, or taxes imposed upon international customers. In some cases, the customer may be required to pay customs fees to receive the parcel into their country. These charges are unpredictable and are not covered by WAANDS™.