For any order-related inquiries (including shipping or delivery questions), please contact us using the form below or at:

support@waands.com

Our support team responds within 24–48 hours on business days.




All orders are processed and shipped within 1–4 business days.

If your order is still within this stated processing or delivery window, we do not offer compensation, refunds, or cancellations for early delivery expectations.

If you enter an incorrect shipping address at checkout, we cannot guarantee that your order can be edited in time before it is shipped. Customers are responsible for ensuring all information entered at checkout is correct before submitting. No refunds are offered for incorrect address entry on part of the customer.

Fulfillment Locations

Our orders are fulfilled from fulfillment centers located in Burnaby, Canada and Dallas, United States.

To help us assist you quickly, please include the following in your message:

• Order number

• Full name

• Email address used at checkout