PICKUPS
If you desire to visit our shops in Calgary or Austin in-person to choose your products by hand and receive personalized education & recommendations, please contact us below before placing your order to coordinate. Alternatively, if you wish to pick-up your order without interacting with our team or touring our shop, select one of the Pick Up options at checkout and you'll be notified afterwards of how to retrieve your order. Thanks!

SHIPPING & DELIVERY
If you have placed an order with us and are wondering when it will be shipped, or when it can be expected to deliver, you should receive an email immediately upon placing your order that confirms the purchase, plus another email when the shipment has been sent that includes your Tracking Number. All orders are shipped within 1-4 business days. 

In the event that you expected your order to arrive sooner despite it clearly remaining within our policy window, we do not offer compensation or cancellations.

For inquiries related to your order, like when it will be shipped or delivered, please be sure to include your Order Number and the Name/Email associated with the order. Thank you!